IT Operations Management Specialist

4 days ago

Varanasi, Uttar Pradesh, India beBeeService Full time ₹ 75,00,000 - ₹ 1,25,00,000
Job Summary:The ideal candidate is an experienced professional with a background in IT software development and engineering, who can work collaboratively with business stakeholders to analyze and review technical requirements.We are seeking someone who can develop and implement solutions using the ServiceNow platform, specifically focusing on IT Operations Management related modules such as CMDB, CSDM, Discovery, Service Map, Event/Alert Management, and Integration Hub.Key Responsibilities:
  • Design, develop, test, and configure business requirements on the ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and ensure timely delivery.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD), low-level design (LLD), architecture design, and technical documentations as specified and internally required.
  • Collaborate with the platform team to update technology direction and strategy, manage business-as-usual (BAU) tasks, and provide value-based assessments and workshops to maximize business results from ServiceNow software.
Required Skills and Qualifications:
  • At least 5+ years of experience in IT software development, custom app development, and ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, configuring Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules, Event, Alert mapping with monitoring sources, Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc., Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI driven Reporting & Dashboards.
  • Develops and manages application code, user interfaces, and integration components.
  • Creates and maintains necessary development documentation-project plan, technical design, developer notes, user manual, etc.

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