Global Operations Manager, Prime Video Trust

2 days ago


Bengaluru, Karnataka, India Amazon Development Centre (India) Private Limited Full time

Job Summary

We are seeking an experienced Operations Manager to join our Prime Video Trust & Safety team. The successful candidate will lead our Global Operations team in India, supporting multiple Trust & Safety programs, including global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives.

Key Responsibilities

  • Support in devising operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
  • Assist in establishing measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.
  • Set appropriate operational and people goals for the team at all levels and hold them accountable.
  • Think long-term and establish scalable/modular processes for easy adaptation to business scope changes.
  • Proactively identify tool and system requirements that reduce operational defects and simplify quality audit processes.

Requirements

  • Bachelor's degree or equivalent working experience.
  • 5+ years of experience managing operations and using data and metrics to design strategies, identify, and implement improvements.
  • 5+ years of experience managing teams of 100+ employees.
  • 5+ years of experience working cross-functionally and cross-regions and international countries.
  • English language proficiency.
  • Experience engaging and influencing Senior Executives.


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