Global Operations Manager, Prime Video Trust
2 days ago
Job Summary
We are seeking an experienced Operations Manager to join our Prime Video Trust & Safety team. The successful candidate will lead our Global Operations team in India, supporting multiple Trust & Safety programs, including global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical T&S initiatives.
Key Responsibilities
- Support in devising operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
- Assist in establishing measurement, reporting, and process excellence indicators for effective accomplishment of goals in core processes.
- Set appropriate operational and people goals for the team at all levels and hold them accountable.
- Think long-term and establish scalable/modular processes for easy adaptation to business scope changes.
- Proactively identify tool and system requirements that reduce operational defects and simplify quality audit processes.
Requirements
- Bachelor's degree or equivalent working experience.
- 5+ years of experience managing operations and using data and metrics to design strategies, identify, and implement improvements.
- 5+ years of experience managing teams of 100+ employees.
- 5+ years of experience working cross-functionally and cross-regions and international countries.
- English language proficiency.
- Experience engaging and influencing Senior Executives.
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