Quality Assurance Specialist, Prime Video
7 days ago
Prime Video is revolutionizing the way people consume movies and TV shows, with a vast library of content available on-demand across various platforms. We are seeking a highly skilled and innovative Sr Quality Auditor to join our Prime Video Trust & Safety quality assurance team.
Key Responsibilities:- Conduct thorough audits of local content policy-related workflows, specializing in the Japanese marketplace.
- Make informed decisions on compliance actions, ensuring the highest level of quality and integrity.
- Document incidents and generate quality reports on audit activities, providing valuable insights for process improvements.
- Collaborate with cross-functional teams to ensure a seamless customer experience, driving projects that enhance support-related functions and processes.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations, and Program teams.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Participate in ad-hoc projects/assignments as necessary, developing subject matter expertise in industry best practices.
- Preemptively identify potential compliance policy violations, brand risks, government and regulatory policy breaches, and legal violations.
- Bachelor's degree
- 4+ years of experience in relevant industries, such as Trust and Safety operations, program, law, risk management, investigations, project or program management
- 3+ years of experience in audit mechanisms
- Excellent fluency in Japanese (Bachelor's degree or JLPT N2 certification)
- Proven ability to exercise judgment when policies are not well defined
- High level of integrity and discretion to handle confidential information
- Demonstrated ability to function effectively in a dynamic, fast-paced environment
- Demonstrated ability in handling strategic and confidential projects, data-analysis, and report writing
- Demonstrated in-depth experience with MS Office
- Experience in researching or analyzing current trends, news, and historical events, with excellent general knowledge and know-how of global political, religious, and socio-cultural topics
- Strong collaboration skills, with proven ability to work across functions and marketplaces to influence senior leaders
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
- Ability to identify and solve ambiguous problems, identifying customer needs and inventing new and efficient ways to meet those needs
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
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