Quality Assurance Specialist

1 day ago


Bengaluru, Karnataka, India Stripe Full time

About the Role

We are seeking a Quality Assurance Specialist to join our Tax Jar team. As a Quality Assurance Specialist, you will be responsible for auditing a specific set of cases, reporting the details to the respective stakeholder, and generating process improvement insights.

Key Responsibilities

  • Develop, research, plan, and conduct quality audits/reviews in accordance with applicable policies and procedures
  • Be responsible for drafting and circulating detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken
  • Support functional coaching for new & existing credit risk operations associates, wherever applicable
  • Maintain clear and organized documentation in relation to how Quality Assurance is structured, including sampling logic and coverage of the QA oversight

About Us

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

What We Offer

As a Quality Assurance Specialist at Stripe, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support experiences for our users. You will also have access to a range of benefits, including a competitive salary, comprehensive health insurance, and a generous retirement plan.



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