Quality Assurance Specialist, Prime Video Trust
1 week ago
Prime Video is revolutionizing the way people consume movies and TV shows, with millions of titles available on-demand on various platforms. We are seeking a highly skilled Quality Auditor to join our Prime Video Trust & Safety quality assurance team.
Key Responsibilities:- Conduct thorough audits of video assets to identify non-compliant content against our content compliance policy.
- Work closely with video editorial teams to ensure high-quality moderation review of content across Prime Video.
- Root cause identification for content escalations and conducting regular audits of our video catalog.
- Collaborate with cross-functional teams to ensure a cohesive customer experience.
- Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
- Contribute to maintaining standard operating procedures by coordinating with Policy, Operations, and Program teams.
- Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
- Bachelor's degree
- 4+ years of experience working in relevant industries such as Trust and Safety operations, program, law, risk management, investigations, project or program management.
- 3+ years of experience in audit mechanism
- Excellent fluency in Japanese (Bachelor's degree or JLPT N2 certification)
- Proven ability to exercise judgment when policies are not well defined
- High level of integrity and discretion to handle confidential information
- Demonstrated ability to function effectively in a dynamic, fast-paced environment
- Demonstrated ability in handling strategic and confidential projects, data-analysis, and report writing
- Demonstrated in-depth experience with MS Office
- Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious, and socio-cultural topics.
- Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
- Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
- Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
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