Quality Assurance Specialist, Prime Video Trust

1 week ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Title: Quality Auditor, Prime Video Trust

Prime Video is revolutionizing the way people consume movies and TV shows, with millions of titles available on-demand on various platforms. We are seeking a highly skilled Quality Auditor to join our Prime Video Trust & Safety quality assurance team.

Key Responsibilities:
  • Conduct thorough audits of video assets to identify non-compliant content against our content compliance policy.
  • Work closely with video editorial teams to ensure high-quality moderation review of content across Prime Video.
  • Root cause identification for content escalations and conducting regular audits of our video catalog.
  • Collaborate with cross-functional teams to ensure a cohesive customer experience.
  • Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
  • Contribute to maintaining standard operating procedures by coordinating with Policy, Operations, and Program teams.
  • Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
Requirements:
  • Bachelor's degree
  • 4+ years of experience working in relevant industries such as Trust and Safety operations, program, law, risk management, investigations, project or program management.
  • 3+ years of experience in audit mechanism
  • Excellent fluency in Japanese (Bachelor's degree or JLPT N2 certification)
  • Proven ability to exercise judgment when policies are not well defined
  • High level of integrity and discretion to handle confidential information
  • Demonstrated ability to function effectively in a dynamic, fast-paced environment
  • Demonstrated ability in handling strategic and confidential projects, data-analysis, and report writing
  • Demonstrated in-depth experience with MS Office
Preferred Qualifications:
  • Experience in researching, or analyzing current trends, news, and historical events. Excellent general knowledge and know-how of global political, religious, and socio-cultural topics.
  • Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders
  • Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment
  • Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND



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