Risk Manager, Global Escalations
4 weeks ago
Job Summary:
We are seeking a highly skilled Risk Manager, Global Escalations to join our team at ADCI - Karnataka. As a key member of our Trust and Safety Operations, you will play a critical role in ensuring the safe and compliant viewing experience for our customers across over 240 territories.
About the Role:
The Global Escalations Management Program is part of Prime Video - Trust and Safety (T&S). T&S mission is to maintain customer trust on Prime Video by ensuring a safe and compliant viewing experience. Key functions include introducing and enforcing content policies; reviewing all titles for regulatory compliance; providing maturity ratings and descriptors to inform viewers; and taking action against illegal streams and fraudulent accounts.
Key Responsibilities:
- Oversee escalation intake, triage, and investigation of escalations, ensuring timely and effective resolution
- Collaborate cross-functionally to identify root causes, uncover systemic risks, and recommend corrective actions
- Collaborate across business units to influence policies that prevent escalations
- Leverage analytics and reports to conduct weekly performance reviews, trend analysis, and identify risks, trends, and opportunities for process improvement
- Leverage data-driven insights to anticipate and mitigate potential risks, fostering a culture of continuous improvement
- Develop and implement risk management strategies to address identified issues and prevent recurrence
- Present weekly updates to leadership through the Weekly Business Review, highlighting key metrics, variances, and opportunities
- Drive effective internal communication through narrative reports and presentation of analytical findings in review forums
Requirements:
- Bachelor's degree or equivalent
- 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Experience in program requirements definition, together with data and metrics leveraging to drive improvements
- Knowledge of risk management frameworks such as risk analysis, risk assessment and governance practices
- Experience with project management practices like tracking tasks, milestones and deliverables
- Experience investigating issues, providing data-driven insights and developing mitigation plans
- Excellent written and verbal communication skills to effectively engage with cross-functional stakeholders
Preferred Qualifications:
- Experience with SQL and Excel
- Knowledge of regulatory environments like privacy, safety and content regulation
- Experience liaising with cross-functional/regional stakeholders. Ability to foster collaboration
- Process improvement background with evidence of driving operational enhancements
- Proficiency in data analysis and visualization tools to track and report on key risk metrics
- Familiarity with global regulatory and compliance requirements for digital media platforms
Work Location:
This is not a remote position. We are open to hiring candidates to work out of one of the following locations on a hybrid model, following three days from office and two from home:
Bangalore, KA, IND
-
Risk Manager for Global Escalations
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAbout the JobThe Global Escalations Management Program is a part of Prime Video - Trust and Safety (T&S). As a Risk Manager for Global Escalations, you will support the growth of Prime Video's Trust and Safety operations on a global scale. You will oversee the intake, triage, and resolution of regulatory issues, policy concerns, and customer complaints from...
-
Risk Manager, Global Escalations
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeJob Title: Risk Manager, Global EscalationsAt ADCI - Karnataka, we are seeking a highly skilled Risk Manager, Global Escalations to join our Prime Video - Trust and Safety team. As a key member of our team, you will play a vital role in maintaining customer trust on Prime Video by ensuring a safe and compliant viewing experience across over 240...
-
Risk Manager, Global Escalations
4 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeJob DescriptionPrime Video is seeking a highly skilled Risk Manager, Global Escalations to join our Trust and Safety team. As a key member of our team, you will play a critical role in ensuring the safe and compliant viewing experience for our customers.Key ResponsibilitiesOversee the intake, triage, and investigation of escalations, ensuring timely and...
-
Global Banking Risk Manager
4 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeAt Goldman Sachs, we're seeking a skilled Global Banking Risk Manager to join our team. In this role, you'll be responsible for managing product risk, including credit limit and settlement risk monitoring, limit exception management, stress testing, risk exposure analysis, and post-trade risk management processes.Key Responsibilities:Manage daily review of...
-
Global Banking Risk Manager
4 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeAt Goldman Sachs, we are seeking a skilled Global Banking Risk Manager to join our team. The successful candidate will be responsible for managing product risk, including credit limit and settlement risk monitoring, limit exception management, stress testing, risk exposure analysis, and post-trade risk management processes.Key Responsibilities:Manage product...
-
Global Banking Risk Manager
3 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeThe Goldman Sachs Group, Inc. is a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base.We are seeking a skilled Risk Manager to join our team in managing counterparty credit risk in ordinary day to day as well as stressed counterparty scenarios.Key...
-
Risk Management Specialist
12 hours ago
Bengaluru, Karnataka, India Thomson Reuters Full timeDiscover a rewarding career opportunity as a Risk Management Specialist in our Global Compliance team at Thomson Reuters. With a strong focus on Know Your Customer (KYC) processes and third-party risk management, you will play a crucial role in helping us uphold the rule of law and promote transparency worldwide.About the Role:We are seeking an experienced...
-
Senior Escalations Manager
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeWe are seeking a highly skilled and experienced Senior Escalations Manager to join our Registration and Compliance (R&C) Escalations Team at ADCI - Karnataka. The ideal candidate will have a strong background in incident/event management, people management, and operations, risk, fraud investigations, and/or compliance.Key Responsibilities:Lead and develop a...
-
Senior Escalations Manager
4 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAt ADCI - Karnataka, we're committed to delivering exceptional customer experiences. As a key member of our Registration and Compliance (R&C) Escalations Team, you'll play a vital role in driving process improvement, motivating a team of driven specialists, and ensuring a world-class customer experience. Your expertise will be crucial in owning critical KPIs...
-
Senior Escalations Manager
4 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAbout the RoleWe are seeking a highly skilled Senior Escalations Manager to lead our R&C Escalations Team. As a key member of our Registration and Compliance (R&C) Shared Services organization, you will be responsible for driving process improvement, motivating a team of escalation specialists, and ensuring a world-class customer experience.Key...
-
Cyber Risk Management Lead
11 hours ago
Bengaluru, Karnataka, India NETSACH GLOBAL Full timeJob Title:Cyber Risk Management Lead - Global Security ExpertOverview:Netsach Global is a leading cyber security company seeking an experienced Cyber Risk Management Lead to oversee the identification, assessment, mitigation, and monitoring of technology-related risks within our organization.About Us:We are a forward-thinking company committed to providing...
-
Global Banking Risk Manager
4 weeks ago
Bengaluru, Karnataka, India Goldman Sachs Full timeJoin Our Team as a Global Banking Risk ManagerAt Goldman Sachs, we're seeking a highly skilled Global Banking Risk Manager to join our team. As a key member of our Global Banking and Markets Division, you'll play a critical role in managing and improving our operational risk and resilience, particularly related to Third-Party Risk Profile.Key...
-
Global Financial Crimes Risk Manager
11 hours ago
Bengaluru, Karnataka, India HSBC Full timeHSBC is one of the world's leading banking and financial services organisations, operating in 62 countries and territories.We are currently seeking an experienced professional to join our team as a Global Financial Crimes Risk Manager.The successful candidate will be responsible for identifying potential new forms of staff or counterparty misconduct and...
-
Risk Management Specialist
3 weeks ago
Bengaluru, Karnataka, India NETSACH GLOBAL Full timeRisk Management Job DescriptionWe are seeking a highly skilled Risk Management Specialist to join our team at NETSACH GLOBAL.About the RoleThe ideal candidate will have 8+ years of experience in Risk Management, with a strong background in identifying and categorizing risks, managing cyber security risks across the organization.Key...
-
Risk Management Associate
3 weeks ago
Bengaluru, Karnataka, India ACZ Global Pvt Ltd Full timeJob SummaryWe are seeking a highly skilled Risk Management Associate to join our team at Scouterly. As a key member of our Operational Risk team, you will play a critical role in identifying and mitigating risks across the business.Main Responsibilities- Assist in performing monitoring reviews to ensure compliance with regulatory requirements- Collaborate...
-
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAbout the RoleAt ADCI - Karnataka, we strive to be the most customer-centric organization on earth. To achieve this, we require exceptionally talented individuals who can drive process improvement, motivate teams, and maintain a singular focus on delivering a world-class customer experience.This role offers a unique opportunity for a seasoned professional to...
-
Risk Management Consultant
2 weeks ago
Bengaluru, Karnataka, India NETSACH GLOBAL Full timeGreetings from Netsach Global.We are seeking a highly experienced Risk Management professional to join our team.The ideal candidate will have 8+ years of experience in Risk Management, with a strong background in identifying and categorizing cyber security risks across the organization.Key responsibilities include:Proactively identifying cyber security risks...
-
Operational Risk Specialist
3 weeks ago
Bengaluru, Karnataka, India ACZ Global Pvt Ltd Full timeJob SummaryWe are seeking a skilled Cyber Risk professional to join our team at ACZ Global Pvt Ltd. In this role, you will be responsible for managing operational risk and ensuring compliance with regulatory requirements.Key ResponsibilitiesEvaluate and monitor operational risks across the business, identifying areas of high and medium complexity.Collaborate...
-
Cyber Risk Specialist
3 weeks ago
Bengaluru, Karnataka, India ACZ Global Pvt Ltd Full timeJob SummaryACZ Global Pvt Ltd is seeking a highly skilled Cyber Risk Specialist to join our team. The ideal candidate will have a strong understanding of risk management principles and be able to assist in monitoring reviews, control design assessments, and compliance monitoring.Key Responsibilities- Assist in performing monitoring reviews that augment the...
-
Risk Manager, Trust and Safety
2 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full time{"About the Role": "Join the Prime Video Trust and Safety team as a Risk Manager, Global Escalations, to play a key role in supporting the growth of Prime Video’s Trust and Safety operations on a global scale.As a Risk Manager, you will be responsible for the day-to-day handling of the escalations program, working closely with the leadership team to...