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UCCE Technical Specialist
2 weeks ago
This role requires a seasoned professional with strong hands-on experience in UCCE (Unified Contact Center Enterprise) components. The ideal candidate will have a passion for delivering seamless customer experiences.
The primary responsibilities of this position include:
- Installation and configuration of UCCE components, including ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP.
- Collaboration with cross-functional teams to design and implement efficient call flows.
- Providing consulting and technical support to clients and internal stakeholders.
- Troubleshooting and resolving issues related to UCCE components and deployments.
- Participation in solution design discussions and contribution to high-level architecture planning.
In order to be successful in this role, candidates must possess the following skills and qualifications:
- Proven experience in installation and configuration of UCCE components.
- Strong consulting skills with excellent communication and presentation abilities.
- Basic troubleshooting and design knowledge of UCCE components and call flows.
PREFERRED SKILLS:
- High-level design understanding of UCCE architecture.
- In-depth knowledge of CVP deployment model call flows.