Current jobs related to UCCE Technical Specialist - Kottayam, Kerala - beBeeEngineer


  • Kottayam, Kerala, India beBeeCisco Full time ₹ 12,00,000 - ₹ 17,00,000

    Job Overview:The role of a UCCE engineer is pivotal in the management and maintenance of Cisco Unified Contact Center Enterprise solutions. These professionals are entrusted with the responsibility of ensuring seamless operations, troubleshooting issues, and implementing enhancements to meet business requirements.Key Responsibilities:Support and maintenance...


  • Kottayam, Kerala, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: UCCE/CVP Systems ArchitectAbout the Opportunity:This is an exciting opportunity to work as a key team member responsible for designing, implementing, and maintaining scalable, resilient, and high-performing contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP).Key Responsibilities:Design...


  • Kottayam, Kerala, India beBeeUnifiedCommunications Full time ₹ 20,00,000 - ₹ 25,00,000

    Career OpportunityWe are currently seeking a skilled professional to join our team as a Unified Communications Specialist. This role involves planning, designing, implementing, and supporting advanced contact center solutions.The ideal candidate will have extensive experience in Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications...


  • Kottayam, Kerala, India beBeeVoiceNetwork Full time ₹ 70,00,000 - ₹ 1,21,00,000

    Job Title: Enterprise Voice Network ArchitectKey Responsibilities:Supporting Experience on Cisco UCCE & 3rd party Call recording platforms.Expertise in Cisco ICM/CCMP/CVP & troubleshooting.MACD creation knowledge in Cisco UCCE IPT platforms.Clear understanding of VOIP protocols like SIP, H.323 and MGCP, ITIL process, Telecom infrastructure protocols.Cisco...


  • Kottayam, Kerala, India beBeeAnalytical Full time ₹ 8,00,000 - ₹ 13,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate should have prior experience in technical support, strong communication and analytical skills, and a willingness to learn and grow in a fast-paced environment.


  • Kottayam, Kerala, India beBeeCustomerSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support Specialist">We're seeking a skilled Technical Support Specialist to join our team. In this role, you'll be responsible for providing exceptional customer support via tickets, email, and live chat.">Troubleshoot and resolve complex technical issues with WordPress & WooCommerce.Collaborate with the development team to improve product...


  • Kottayam, Kerala, India beBeeTechnicalCommunications Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title:Technical Communications SpecialistA seasoned technical communications professional with expertise in creating high-quality documentation for complex communication equipment.About the Role:We are seeking an experienced Technical Communications Specialist to join our team. The successful candidate will be responsible for developing, editing, and...


  • Kottayam, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Technical Acquisitions SpecialistJob Summary:We are seeking a skilled and experienced Technical Acquisitions Specialist to join our team. This role will be responsible for procuring technical spare parts, coordinating logistics, and liaising with vessels and suppliers worldwide.Key Responsibilities:Liaise with Superintendents for the prompt supply...


  • Kottayam, Kerala, India beBeeSupport Full time ₹ 15,00,000 - ₹ 18,00,000

    Technical Support SpecialistSakon is a leading provider of communication services and cloud ecosystems. We are seeking a skilled Technical Support Specialist to join our team.This role will be responsible for providing end-to-end technical support to customers, including receiving incoming calls, chats, emails & tickets, and resolving issues related to...


  • Kottayam, Kerala, India beBeePharmaceutical Full time ₹ 6,00,000 - ₹ 8,00,000

    Job Role: Technical Operations SpecialistMain Responsibilities:Deliver technical assistance for pharmaceutical machinery, encompassing compression and capsule filling equipment.Evaluate customer requirements and convert leads into orders by developing detailed technical scopes and quotations.Conduct on-site assessments for machine inspection and upgradation,...

UCCE Technical Specialist

2 weeks ago


Kottayam, Kerala, India beBeeEngineer Full time ₹ 23,40,000 - ₹ 25,94,000
Job Title: Voip Network Engineer

This role requires a seasoned professional with strong hands-on experience in UCCE (Unified Contact Center Enterprise) components. The ideal candidate will have a passion for delivering seamless customer experiences.

The primary responsibilities of this position include:

  • Installation and configuration of UCCE components, including ICM, CVP, CUIC, Finesse, CCMP, VVB, and CUSP.
  • Collaboration with cross-functional teams to design and implement efficient call flows.
  • Providing consulting and technical support to clients and internal stakeholders.
  • Troubleshooting and resolving issues related to UCCE components and deployments.
  • Participation in solution design discussions and contribution to high-level architecture planning.

In order to be successful in this role, candidates must possess the following skills and qualifications:

  • Proven experience in installation and configuration of UCCE components.
  • Strong consulting skills with excellent communication and presentation abilities.
  • Basic troubleshooting and design knowledge of UCCE components and call flows.

PREFERRED SKILLS:

  • High-level design understanding of UCCE architecture.
  • In-depth knowledge of CVP deployment model call flows.