Senior CRM Workflow Manager

3 weeks ago


Mumbai, Maharashtra, India CoinDCX Full time

About the Role

We are seeking an experienced Senior Crm Workflow Manager to join our team at CoinDCX. As a Senior Crm Workflow Manager, you will be responsible for designing and implementing crm workflows, ensuring seamless user interactions and resolving complex issues.

Key Responsibilities

  • Crm Workflow Management: Manage and optimize crm workflows to ensure efficient customer service and exceptional user experience.
  • Chatbot Development: Develop and maintain chatbots to automate customer interactions and provide 24/7 support.
  • Metric Reporting: Build and manage metric reporting dashboards to track customer and agent performance.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency and productivity.

Requirements

  • Strong Technical Skills: Strong technical skills in crm workflow management, chatbot development, and metric reporting.
  • Excellent Communication Skills: Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • Problem-Solving Skills: Excellent problem-solving skills to resolve complex issues and improve processes.

What We Offer

  • Competitive Salary: ₹22-28 lakhs per annum, based on experience.
  • Opportunities for Growth: Opportunities for professional growth and development in a dynamic environment.
  • Inclusive Team Culture: A collaborative and inclusive team environment that values diversity and creativity.

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