Operational Lead for BGV Call Centre

7 days ago

Vizag, Andhra Pradesh, India beBeeVerification Full time ₹ 35,00,000 - ₹ 70,00,000

Job Title: Operational Lead

We are seeking an experienced Operational Lead to manage a team of executives handling Background Verification (BGV) processes.

The ideal candidate will have strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

  • Lead, motivate and supervise a team of BGV call centre executives.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined TATs.
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments.
  • Ensure strict adherence to data privacy, confidentiality and security protocols.

Requirements:

  • Graduated in any discipline.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Why Work with Us:

  • Be part of a company with a strong reputation in the industry.
  • Lead a diverse team in a collaborative and growth-driven environment.
  • Work in a dynamic, fast-paced environment where your ideas and contributions have a meaningful impact.

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