Front Office Team Leader
7 days ago
This is an exciting opportunity to work as a Front Office Executive in our Serviced Apartment, located in the heart of Hiranandani Gardens, Powai, Mumbai.
We offer a unique blend of 5-star hotel level amenities and services, combined with modern, upscale home-like setup.
Key Responsibilities:- Manage front desk duties, check-ins/outs, billing, answer phone calls, emails, and respond to inquiries on a daily basis.
- Ensure front desk functions without errors, identify lapses, and rectify them in real-time.
- Administer front office functions by implementing and continuously reviewing policies, systems, and processes.
- Perform duties as needed during absence or peak workload.
- Monitor and oversee all guest services on a daily basis.
- Identify critical guests, VIP arrivals, meet and greet, and attend to guests as necessary.
- Answer day-to-day inquiries for short-term and long-term stays.
- A Graduate or Post Graduate degree in Hotel Management is required.
- At least 3-4 years of experience working in a similar role in 4/5-star hotels is essential.
- Excellent verbal and written communication skills, ability to write professional emails and drafts are necessary.
- A Hospitality attitude and aptitude, customer-centric, effective in communication are key requirements.
- Natural team player with patience, negotiation skills, and good dispute/grievance resolution skills are desired.
We offer a competitive salary, food provided, health insurance, and provident fund benefits making it an attractive career opportunity.
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