
Front Office Team Lead
5 days ago
Hotel Operations Manager Job Summary
This role is responsible for the overall performance of the hotel front office operations, ensuring a high level of customer satisfaction and efficiency in all aspects of guest services.
The Hotel Operations Manager will oversee the daily activities of the front office team, including check-in/check-out procedures, room assignments, and guest communication. They will also be responsible for managing the hotel's reservation system, handling guest complaints, and resolving issues in a timely and professional manner.
Key Responsibilities:Manage and supervise front office staff to ensure excellent customer service and efficient operation of the front desk.
Conduct daily briefings with front office team members to review previous day's activity, discuss ongoing projects, and communicate important information.
Analyze rate variance reports to identify areas for improvement and implement changes to increase revenue.
Communicate effectively with other departments, such as housekeeping and food and beverage, to ensure seamless guest experience.
Ensure compliance with company policies and procedures, including safety and security protocols.
To be successful in this role, you will need:
Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Able to work under pressure and make sound decisions quickly.
Proficient in hotel software systems, including property management systems and point-of-sale systems.
Familiarity with hospitality industry standards and best practices.
We offer a competitive salary and benefits package, including:
Health insurance.
Dental insurance.
Vision insurance.
401(k) matching.
Paid time off.
The Hotel Operations Manager will also be responsible for:
Maintaining complete knowledge of hotel services and amenities.
Assisting with the handling of guest complaints and resolving issues in a timely and professional manner.
Participating in training programs to improve skills and stay up-to-date on industry trends.
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