Senior Vacation Rental Coordinator

2 weeks ago

Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Experience the Excitement of Reservation Management

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This is a unique opportunity to join our team as a skilled Reservation Agent, supporting a leading short-term vacation rental company. As a remote position based in India, you will play a crucial role in ensuring outstanding guest experiences and efficient management of reservations.

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If you possess exceptional communication skills and a passion for customer service, we encourage you to apply.

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Key Responsibilities

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  • Process refund requests and resolve billing discrepancies according to established policies and procedures.\
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.\
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.\
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.\
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.\
  • Ensure adherence to established policies and procedures.\
  • Other duties as assigned.">
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Key Competencies

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  • Strong communication skills with a customer-first mindset.\
  • Proficiency in property management systems (PMS) and reservation software.\
  • Excellent organizational, multitasking, and leadership abilities.\
  • A proactive approach to problem-solving.">
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Qualifications

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Skills:

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  • Excellent communication skills. An American accent is highly valued.\
  • Proficiency in Microsoft Office programs (Word, Excel, and Outlook).">
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Abilities:

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  • Ability to effectively communicate, both orally and in writing.\
  • Ability to learn and adapt to new software and tools.">
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Experience:

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Previous experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.

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Additional Details

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  • Work Location: Remote (India).\
  • Shift: Night shift (US timings).\
  • Education: We value skills and experience over degrees.\
  • The preceding description is not designed to be a complete list of all duties and responsibilities required of the job.">

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