ServiceNow Technical Specialist

2 days ago

Tirupati, Andhra Pradesh, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: ServiceNow Lead

Location: 100% Remote Job

  • A minimum of 7 years of experience in ServiceNow Lead and Admin roles is required.

Technical Expertise:

  • Familiarity with Flow Designer, business rules, client/server scripts, ACLs is essential.
  • Ability to create catalog items, approval workflows, dynamic forms, SLAs is necessary.
  • Hands-on experience with domain separation, scoped apps, data import/export, UI policies is a plus.

Key Responsibilities:

  • Integration of ServiceNow with third-party systems (e.g. identity platforms, facilities systems) is crucial.
  • Metric tracking such as ticket volumes, deflection rates, module usage, and SLA performance is vital.
  • Leading instance upgrades, patch management, and clone processes is a key responsibility.
  • Collaboration with HR, IT, and Facilities to define and streamline workflows is essential.
  • Ensuring compliance and governance through audit preparation, documentation, and training L1/L2 teams is a critical task.

Requirements:

  • A minimum of 7 years of experience in ServiceNow Lead and Admin roles is required.
  • Familiarity with Flow Designer, business rules, client/server scripts, ACLs is essential.

What We Offer:

  • A competitive salary and benefits package is provided.
  • Opportunities for professional growth and development are available.

About the Role:

  • This role requires strong technical expertise in ServiceNow.
  • The ideal candidate will have hands-on experience with domain separation, scoped apps, data import/export, UI policies.
  • The successful candidate will be able to integrate ServiceNow with third-party systems and track metrics such as ticket volumes, deflection rates, module usage, and SLA performance.

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