Ambassador of Excellent Guest Experience

2 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title

A Front Office Executive is responsible for providing exceptional service to guests, ensuring their stay is memorable.

Key Responsibilities:
  • Process all payment types such as room charges, cash, checks, debit or credit.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift, balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

This role requires excellent communication skills and attention to detail. If you are a confident and self-expresser who gets excited about connecting with others, this may be the right opportunity for you.

Benefits include working in a fast-paced environment where you can make a real difference in people's lives.

Requirements:
  • Exceptional customer service skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong communication and problem-solving skills.
  • Knowledge of accounting principles and practices.
  • Basic math skills and accuracy when handling cash and other forms of payment.
  • Ability to work well under pressure and meet deadlines.

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