Senior Service Operations Manager

2 days ago

Allahabad, Uttar Pradesh, India beBeeServiceOperationsManager Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Senior Service Operations Manager

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This is a dynamic role that involves leading and managing the service operations team to deliver exceptional customer experiences. The successful candidate will have a proven track record in service management, with expertise in electrical and mechanical systems.

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The ideal candidate will have excellent leadership skills, with experience in motivating and developing staff. They will also be proficient in using MS Office Suite and service management software (e.g., SAP, ServiceNow).

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Key Responsibilities:

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  • Service Operations Management: Oversee and manage day-to-day service operations for both electrical and mechanical systems, ensuring services are delivered within agreed timelines.">
  • Breakdown Management & TAT Optimization: Manage and minimize system breakdowns by ensuring quick response times and efficient resolution.">
  • Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.">
  • Spare Parts & Stock Management: Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.">
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Required Skills and Qualifications:

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  • Education: Bachelor's degree in electrical, mechanical engineering, or a related field.">
  • Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role.">
  • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.">
  • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff.">
  • Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.">
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Benefits:

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  • A competitive salary and benefits package.">
  • An opportunity to work with a dynamic and supportive team.">
  • Professional development and growth opportunities.">
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What makes you a great addition to our team?

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  • You have a strong passion for delivering exceptional customer experiences.">
  • You have excellent leadership and communication skills.">
  • You have a proven track record in service management.">
"]},

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