Customer Success Manager

4 weeks ago


Bengaluru, Karnataka, India Graphy Inc. Full time

Job Overview:

At Graphy Inc., we're seeking a skilled Customer Success Manager to drive business growth and customer satisfaction. This role is responsible for managing customer relationships, ensuring their success with our products and services.

Key Responsibilities:


• Develop and maintain strong, long-term relationships with customers to understand their goals and objectives.


• Serve as the primary point of contact for customer inquiries, support requests, and escalations, providing timely and effective solutions.


• Collaborate with internal teams to ensure customer needs are met, and provide feedback to improve our products and services.


• Identify opportunities for growth and expansion within existing accounts, developing and executing customer success plans.


• Monitor customer usage patterns and proactively engage customers to drive adoption and usage of our products and services.


• Drive renewals and expansions, ensuring customers continue to see value in our products and services.

Requirements:


• Bachelor's degree in a related field, such as computer science or business administration.


• Minimum of 1-2 years of experience in a customer success or account management role.


• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.


• Strong problem-solving and analytical skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.


• Experience working in a fast-paced, dynamic environment, with a familiarity with customer success software platforms and tools.


• Ability to work independently and as part of a team, with a passion for helping customers succeed and thrive.



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