Customer Service Expert

3 weeks ago


Bengaluru, Karnataka, India GLYMPSE Human Capital Services Full time

As a Customer Support Specialist at GLYMPSE Human Capital Services, you will be responsible for managing large volumes of inbound and outbound calls in a timely manner.

Key Responsibilities:

  1. Follow established communication scripts to handle various customer topics.
  2. Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  3. Seize opportunities to upsell products when applicable.
  4. Build sustainable relationships with customers by going above and beyond.
  5. Maintain accurate records of conversations in our call center database.
  6. Pursue ongoing education to enhance knowledge and performance.
  7. Meet individual and team performance targets.


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