Manager of Customer Retention

1 day ago


Bengaluru, Karnataka, India beBeeSolution Full time ₹ 7,00,000 - ₹ 12,00,000

Job Opportunity: Solutions Manager

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Elucidata, a TechBio company, is seeking an experienced Solutions Manager to drive customer retention and expansion.

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The ideal candidate will possess excellent problem-solving skills, the ability to work across teams, and a strong understanding of bioinformatics platforms.

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Key Responsibilities:

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• Build and nurture relationships with key stakeholders, ensuring alignment between customer needs and business goals.

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• Monitor account-level margins to ensure profitability, liaising with Revenue Operations team on invoicing, revenue recognition, and financial forecasting.

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• Ensure deliverables are aligned with customer success metrics through Mutual Success Plans.

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• Secure renewal agreements and identify cross-sell and upsell opportunities.

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Prospecting and Solution Architecture for Cross-Sell:

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• Map customer organizations to uncover new personas and decision-makers.

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• Perform discovery calls to prospects for new use cases and solutions.

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• Develop tailored solutions suited for customer's use case.

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• Conduct market research to strategically align solutions with customer pain points and industry trends.

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Delivery and Collaboration:

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• Act as the customer's voice within Elucidata, ensuring all teams are aligned to deliver exceptional customer experience.

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• Collaborate with Technical Owners and Subject Matter Experts to ensure smooth and agile project execution.

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• Set up an account pod structure for each customer, incorporating members from various functions such as technical owners, engineering, product, AI/ML, and more.

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• Pull in relevant teams as necessary to ensure comprehensive solutions are delivered to the customer.

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Required Skills:

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• Undergraduate degree in Bioinformatics, Life Sciences, or a related field (MBA preferred).

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• 5+ years in customer-facing roles, with a focus on business development, customer success, or solution selling (Bioinformatics/Life Sciences preferred).

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• Strong understanding of bioinformatics platforms; experience in cloud/software/ML is a plus.

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• Proven ability to manage client relationships, uncover opportunities for cross-sell/upsell, and ensure solutions align with business objectives.

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• Excellent problem-solving skills and ability to work across teams.

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What We Offer:

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• A dynamic and innovative work environment.

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• Opportunities for growth and professional development.

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• Competitive compensation and benefits package.

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• Collaborative and supportive team culture.

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Join our mission to unleash personalized medicine using AI and multi-omics, multimodal data.

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Apply now to become a part of our team

"]},
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