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Senior Delivery Excellence Manager
2 days ago
Amazon's Customer Trust & Partner Support team is looking for a Senior Delivery Excellence Manager to join their team in A-to-z Guarantee. This role plays a crucial part in protecting customers when they encounter negative order experiences with third-party sellers.
Key Responsibilities- Coordinate cross-team efforts to reduce shipment defects using last-mile delivery signals, heavy/bulky items, and pickup statuses.
- Develop strategies to work with carriers on shipping labels and One-Time-Password authentication for delivery.
- Establish best practices to foster, manage, track, and measure success.
- Partner with business/operations/product and program teams to consult, develop, and implement KPIs, automated reporting/process solutions, and data infrastructure improvements.
- Identify and resolve issues impairing the team's ability to meet strategic, financial, and technical goals.
The Customer Trust & Partner Support team creates a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.
Qualifications- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Advanced Excel skills (Pivot Tables, VLookUps) and SQL experience.
- Experience defining program requirements and using data and metrics to determine improvements.
$125,000 - $170,000 per year.
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