Global Geospatial Delivery Excellence Lead

1 month ago


Hyderabad, Telangana, India myGwork Full time
About the Role
Amazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead a program and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. This role requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently.

Key Responsibilities
- Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.

About the Team
The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

BASIC QUALIFICATIONS:
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Estimated Salary: $85,000 - $110,000 per year
This salary estimate is based on industry standards and may vary depending on location, experience, and other factors.

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