Process Excellence Senior Specialist

3 weeks ago


Hyderabad, Telangana, India Firstsource Full time

About Us

As a leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted partner to numerous top brands worldwide. Our 'rightshore' delivery model offers solutions across multiple industries and verticals.

Job Opportunity

We are seeking an experienced Process Excellence Senior Specialist to lead process improvement and digitization initiatives for support functions. The ideal candidate will have strong analytical, problem-solving, and project management skills, with experience in value stream mapping and facilitating problem-solving workshops.

Key Responsibilities

  • Drive process excellence by identifying opportunities for improvement and executing change initiatives for support functions
  • BUILD STRONG RELATIONSHIPS WITH SENIOR FUNCTIONAL LEADERS TO DRIVE COLLABORATION AND ALIGNMENT
  • Coach and guide teams to achieve strategic objectives and drive business outcomes
  • Lead cross-functional initiatives across geography to drive organizational success
  • Support the development of innovative ideas across the support function

Requirements

  • MBA or equivalent qualification
  • LSS Black Belt Certification or significant management consulting experience

Location

Hyderabad

Estimated Salary

$80,000 - $110,000 per year



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