Senior Operations and Process Specialist
1 week ago
We are seeking a Senior Operations and Process Specialist to join our team at Wells Fargo Bank.
Job Summary:The successful candidate will be responsible for supporting operations in completing larger and more complex business, operational, and customer support initiatives. This will include using technical expertise to resolve escalated issues, providing feedback and presenting ideas for improving or implementing processes and customer support, and performing complex operational and customer support initiatives within the operations functional area.
Key Responsibilities:- Support operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
$85,000 - $110,000 per year, depending on location and experience.
About Us:At Wells Fargo Bank, we value diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.
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