Process Associate with Excellent Communication Skills
1 day ago
About the Role:
We are seeking a highly skilled Senior Process Associate to join our team at Nexgenhiringexperts. As a key member of our International Voice Process, you will play a crucial role in delivering exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.
Responsibilities:
- Handle inbound calls from customers, addressing their concerns and providing timely resolutions regarding telecom and broadband services.
- Offer technical support to customers, ensuring effective resolution of issues and maintaining high standards of customer service throughout each interaction.
- Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
- Collaborate with team members to improve processes and enhance customer experience.
Requirements:
- Excellent English communication skills.
- Minimum 8 months of on-paper experience in International Customer Support Voice.
- Able to work in a rotational night shift environment with two rotational week offs.
- Up to 35 years of age.
Benefits:
- Two-way cab facility for pickup and drop.
Working Conditions:
- Candidates must reside within a 25 km radius of Hyderabad (Hi-tech City).
Salary and Benefits:
The salary for this position is approximately ₹4.5 LPA, along with performance-based incentives. This offer includes benefits such as a two-way cab facility for pickup and drop.
About Nexgenhiringexperts:
Nexgenhiringexperts is a leading company that values its employees and provides opportunities for growth and development. We believe in hiring talented individuals who share our commitment to excellence and customer satisfaction.
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