Process Associate with Excellent Communication Skills

1 day ago


Hyderabad, Telangana, India Nexgenhiringexperts Full time
Senior Process Associate

About the Role:

We are seeking a highly skilled Senior Process Associate to join our team at Nexgenhiringexperts. As a key member of our International Voice Process, you will play a crucial role in delivering exceptional customer support by resolving queries and complaints related to telecom and broadband services over the phone.

Responsibilities:

  • Handle inbound calls from customers, addressing their concerns and providing timely resolutions regarding telecom and broadband services.
  • Offer technical support to customers, ensuring effective resolution of issues and maintaining high standards of customer service throughout each interaction.
  • Document customer interactions and follow up as necessary to ensure resolution and maintain accurate records.
  • Collaborate with team members to improve processes and enhance customer experience.

Requirements:

  • Excellent English communication skills.
  • Minimum 8 months of on-paper experience in International Customer Support Voice.
  • Able to work in a rotational night shift environment with two rotational week offs.
  • Up to 35 years of age.

Benefits:

  • Two-way cab facility for pickup and drop.

Working Conditions:

  • Candidates must reside within a 25 km radius of Hyderabad (Hi-tech City).

Salary and Benefits:

The salary for this position is approximately ₹4.5 LPA, along with performance-based incentives. This offer includes benefits such as a two-way cab facility for pickup and drop.

About Nexgenhiringexperts:

Nexgenhiringexperts is a leading company that values its employees and provides opportunities for growth and development. We believe in hiring talented individuals who share our commitment to excellence and customer satisfaction.



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