Technical Customer Support Specialist
1 week ago
Job Opportunity
We are seeking an experienced professional to handle customer support. The ideal candidate will have a strong background in customer service and technical skills in WordPress & WooCommerce.
Main Responsibilities
- Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.
- Communicate clearly and patiently with customers via tickets, email, and live chat.
- Collaborate with the development team to improve products by identifying recurring issues and providing feedback.
- Manage tickets in FreeScout and collaborate on Github.
- Stay updated with our latest product releases and document new features in our plugin documentation.
Key Requirements
- Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
- Hands-on experience with WooCommerce.
- Familiarity with AI tools for smarter support is a plus.
About This Role
This position offers a supportive and collaborative work environment, flexible work timings, and remote-friendly global teams.
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