Technical Customer Support Specialist

1 week ago


Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 45,00,000 - ₹ 75,00,000

Job Opportunity

We are seeking an experienced professional to handle customer support. The ideal candidate will have a strong background in customer service and technical skills in WordPress & WooCommerce.

Main Responsibilities

  • Troubleshoot and resolve complex WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers via tickets, email, and live chat.
  • Collaborate with the development team to improve products by identifying recurring issues and providing feedback.
  • Manage tickets in FreeScout and collaborate on Github.
  • Stay updated with our latest product releases and document new features in our plugin documentation.

Key Requirements

  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.
  • Familiarity with AI tools for smarter support is a plus.

About This Role

This position offers a supportive and collaborative work environment, flexible work timings, and remote-friendly global teams.



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