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Senior Delivery Manager

1 month ago

Chennai, Tamil Nadu, India Access Healthcare Services Full time
Job Title: Senior Delivery Manager

Access Healthcare Services is seeking a seasoned Senior Delivery Manager to lead the service delivery operations of the Coding function. The ideal candidate will have over 18 years of relevant experience and a proven track record of successful leadership of large teams of coders.

Key Responsibilities:
  • Manage service delivery according to client Service Level Agreements (SLAs)
  • Create and maintain process documentation and update it on a timely basis
  • Manage operations through end-to-end planning, process document review, and root cause analysis
  • Assist with new team member training and ensure consistent growth and development
  • Review overall staff performance and ensure that all targets for controlling attrition and shrinkage are met
  • Prepare and maintain management/operational reports and maintain process KPI and dashboard metrics
Qualifications:
  • Experience in ED Profee & Facility
  • Certified coder from AAPC or AHIMA
  • Experience in team handling
  • Good communication skills