Senior Financial Controller – Delivery Manager

2 weeks ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time
Job Title: Senior Financial Controller – Delivery Manager

At Access Healthcare Services, we are seeking an experienced Senior Financial Controller – Delivery Manager to lead our financial management and delivery operations. In this role, you will be responsible for maintaining positive relationships with existing and new customers to provide excellent customer experience and business growth.

Key Responsibilities:
  • Maintain relationships with customers to provide exceptional customer experience and business growth
  • Identify customer needs and oversee service delivery within business needs
  • Manage a delivery team and analyze delivery issues to ensure timely and accurate customer deliveries
  • Lead the service delivery team, manage conflicts, and ensure delivery of optimum performance of the teams
  • Determine ways to reduce costs and effectively manage FTE within budget and without impacting customer satisfaction
  • Use customer feedback to improve and refine services as needed
  • Build partnerships and consult with team leaders to determine services, delivery criteria, and solutions
  • Develop appropriate key performance indicators to monitor and drive the performance of the business
  • Provide monthly or quarterly high-quality MIS for management review and analysis
  • Develop process improvements to achieve cost effectiveness and save on time
  • Define, simplify, standardize processes, and implement best practices

Job Requirements:
  • Strong project management and communication skills
  • Skilled in customer service, team management, quality controls, and resource planning
  • Work with US clients and willing to work in the US time zone
  • Proactive thinking and ability to work with multiple stakeholders
  • Strong organizational skills and consistently meet deadlines

Qualifications:
  • 10 to 15 years of experience handling process delivery, clients, and people management
  • Master's degree in M. Com or MBA in Finance and CA, CMA, or CPA preferred
  • Core experience in end-to-end finance and property accounting domain
  • Experience in handling customer onboarding and transition lifecycle management


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