Senior Financial Controller

4 weeks ago


Chennai, Tamil Nadu, India Access Healthcare Services Full time
Job Title: Senior Financial Controller - Delivery Manager

We are seeking a seasoned professional to fill the role of Senior Financial Controller - Delivery Manager at Access Healthcare Services. As a key member of our team, you will be responsible for maintaining positive relationships with existing and new customers, providing excellent customer experience, and driving business growth.

Key Responsibilities:
  • Maintain positive relationships with existing and new customers to provide excellent customer experience and business growth
  • Identify customer needs and oversee service delivery within the business needs
  • Manage a delivery team and analyze delivery issues to ensure timely and accurate customer deliveries
  • Lead the service delivery team, manage conflicts, and ensure delivery of optimum performance of the teams
  • Determine ways to reduce costs and effectively manage FTE within budget and without impacting customer satisfaction
  • Using customer feedback, improve and refine services as needed
  • Build partnerships and consult with team leaders to determine the services, delivery criteria, and solutions
  • Develop appropriate key performance indicators to monitor and drive the performance of the business
  • Provide monthly or quarterly high-quality MIS for management review and analysis
  • Develop process improvements to achieve cost effectiveness and save on time
  • Define, simplify, standardize processes, and implement best practices
Job Requirements:
  • Strong project management and communication skills
  • Skilled in customer service, team management, quality controls, and resource planning
  • Work with US clients and willing to work in the US time zone
  • Proactive thinking and ability to work with multiple stakeholders
  • Strong organizational skills and consistently meet deadlines
Qualifications:
  • 10 to 15 years of experience handling process delivery, clients, and people management
  • Master's degree in M. Com or MBA in Finance and CA, CMA, or CPA preferred
  • Core experience in end-to-end finance and property accounting domain
  • Experience in handling customer onboarding and transition life cycle management


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