Client Onboarding Coordinator

2 weeks ago


Madurai, Tamil Nadu, India beBeeBusinessOperations Full time ₹ 18,00,000 - ₹ 25,00,000
Job Summary:

Seeking a meticulous Client Onboarding Coordinator to ensure seamless client integration, optimize telecom coordination, and monitor messaging performance for enhanced operational efficiency and customer satisfaction.

This role entails cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Key Responsibilities:
  • Client Success:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
    • Provide support to clients during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.
    • Monitor traffic post-onboarding to analyze performance trends and provide early-stage support.
  • Traffic Assurance:
    • Track monthly traffic targets received from internal stakeholders and break them into weekly and daily targets to ensure monitoring and achievement.
  • Telco Coordination:
    • Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues.
  • Reports & Analytics:
    • Publish daily performance reports of clients for review and routing deviations.
    • Monitor the traffic from customers, identify and analyze the reasons for traffic growth or dip, and highlight opportunities for corrective action with the sales team.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance, to ensure a seamless customer experience.
  • Process Improvement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed and accurate documentation of SOPs for regular operations.

Requirements:

  • Bachelor's/Master's degree
  • Hands-on experience/Knowledge on CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the job offered or in a related role
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation
  • Customer Success & Business Operations experience
  • Able to communicate both on a technical and non-technical level
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
  • Excellent presentation skills and proficiency at making one-on-one and group presentations
  • Good understanding of business numbers and sharp analytical and predictive skills
  • Passionate and able to work in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations (plus)


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