Client Account Manager

3 days ago


Madurai, Tamil Nadu, India beBeeEngagement Full time ₹ 7,20,000 - ₹ 10,80,000
Job Overview:

We are seeking a skilled professional to manage key client accounts across regions in collaboration with the Engagement Director.

The successful candidate will have the ability to discover unmet needs or potential service gaps that could represent new opportunities by engaging with client stakeholders.

To be considered for this role, you must have experience working in or with professional services, learning, or talent development sectors.

You should be able to support client relationships and manage operational details while handling multiple priorities.

The ideal candidate will have experience supporting reporting, governance, or performance tracking processes and be able to stay current on learning industry trends.

Key Responsibilities:
  • Manage key client accounts across regions in collaboration with the Engagement Director.
  • Discover unmet needs or potential service gaps that could represent new opportunities by engaging with client stakeholders.
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Lead and coordinate QBR preparation and presentation and other related governance activities.
  • Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
  • Conduct preliminary research on client organization changes that could signal opportunities.
  • Collaborate with service line leaders on how to align internal solutions to unmet client needs.
  • Respond to routine client queries and escalate issues where needed.
  • Contribute to preparation of business reviews, presentations, and reports.
  • Track account metrics including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Ensure internal systems and documentation are up to date and accurate.
Requirements:
  • 4–8 years of experience in account coordination, client services, project management, or operations roles.
  • Experience working in or with professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.
  • Exposure to multi-stakeholder environments and experience handling multiple priorities.
  • Experience supporting reporting, governance, or performance tracking processes.

Niit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Benefits:

We offer a competitive salary and benefits package.

Our employees enjoy a dynamic work environment and opportunities for growth and development.

Others:

We are committed to diversity and inclusion in the workplace.


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