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Client Support Specialist

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Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 70,00,000

We are seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities:

  • Act as the primary point of contact for client inquiries via phone, email, or other communication channels.
  • Maintain positive relationships with clients by ensuring timely updates and resolution of issues.
  • Collaborate with internal teams to deliver seamless operations and ensure service satisfaction.
  • Provide support for account setup, documentation, and order processing.
  • Manage escalations and communicate proactively with clients to resolve concerns.
  • Assist in onboarding new clients and providing guidance on our services.
  • Document client interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance the client experience.

Qualifications & Skills:

  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.