
Human Resources Development Specialist
7 days ago
Job Title: Communication Skills Coach
As a skilled communication skills coach, you will be responsible for delivering training programs that enhance employees' ability to communicate effectively with customers.
- Develop and implement soft skills training modules to improve communication, empathy, and problem-solving skills among employees.
- Design and deliver new hire induction training sessions tailored to the BPO environment.
- Assess training needs through surveys, performance reports, and manager feedback to ensure training is relevant and effective.
- Collaborate with operations and HR teams to align training content with business objectives and goals.
- Evaluate training effectiveness through feedback, assessments, and on-the-job performance metrics.
- Coach and mentor employees to improve their customer interaction skills and provide ongoing support to ensure long-term success.
- Maintain accurate records of training participation and outcomes to inform future training initiatives.
Key Responsibilities:
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