Executive Customer Engagement Specialist

12 hours ago

Gurgaon, Haryana, India beBeeBusiness Full time ₹ 1,21,76,000 - ₹ 2,01,60,000
Job Description:

We are on a mission to revolutionize customer engagement.

As part of our Solutioning team, you will work closely with new customers to understand their needs, design tailored solutions, and drive successful implementations.

This role goes beyond product adoption - you will create measurable business impact and become the reason customers move from pilot to long-term partnership.

Key Responsibilities:
  • Engage with enterprise customers during pre-sales and pilot phases to understand their business needs and design tailored solutions.
  • Translate customer use cases into clear implementation plans, call flows, and customer journeys.
  • Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with customer expectations.
  • Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
  • Build and nurture strong customer relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
  • Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.
Requirements:
  • 4-7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.
  • Background in SaaS, enterprise software, AI, or financial services/fintech preferred.
  • Strong track record of owning customer implementations from pilot to go-live with measurable business impact.
  • Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).
  • Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.
  • Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.
  • Highly agile and proactive, comfortable working in fast-paced startup environments.
  • Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.
What We Offer:
  • Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.
  • Lead customer implementations end-to-end, with real accountability for outcomes.
  • Annual learning allowance of $10,000+, mentorship, and hands-on AI exposure.
  • WFH options twice a month, flexible hours, and competitive appraisal hikes.

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