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Technical Support Specialist
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Job Title: Technical Support Specialist
">- We are looking for a skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to customers, troubleshooting software issues, and escalating unresolved problems to internal teams.
- This is an excellent opportunity for someone who enjoys working with technology, has strong problem-solving skills, and can effectively communicate with customers.
Responsibilities:
">- Troubleshoot software issues, including account setup and network configuration.
- Diagnose and resolve technical issues using remote desktop applications and help desk software.
- Provide step-by-step technical guidance to customers via phone, email, or chat.
- Evaluate customer feedback and escalate unresolved issues to internal teams as necessary.
Requirements:
">- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems and other tech products.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
Skills:
">- ShellScript programming.
- Java (basic) programming.
- Database basics.
About the Role:
">This is an exciting opportunity for someone who is passionate about technology and wants to make a difference in the lives of our customers. If you have a keen eye for detail, are proactive, and enjoy working in a fast-paced environment, we want to hear from you
">What We Offer:
">As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer service. You will receive comprehensive training and support to help you succeed in your role.
">How to Apply:
">If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you
