Technical Support Excellence Manager

5 hours ago

Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title : Technical Customer Support Lead

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This is a urgent opening for a highly skilled and experienced professional in customer support. The successful candidate will be responsible for leading our technical customer support team, ensuring that customers receive timely and effective assistance with their queries.

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The ideal candidate will have a strong background in customer support, with at least 5 years of experience in a similar role. They should possess excellent communication skills, both written and verbal, and be able to convey complex technical information in a clear and concise manner.

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In addition to their technical skills, the candidate should also have strong analytical and problem-solving skills, with the ability to identify root causes and develop logical recommendations for operational improvements.

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We are looking for someone who is self-motivated, proactive, and passionate about improving customer support processes and outcomes. If you are a results-driven individual with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

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Responsibilities:

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• Lead the technical customer support team to ensure timely and effective resolution of customer queries

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• Develop and implement strategies to improve customer support processes and outcomes

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• Collaborate with cross-functional teams to identify and resolve complex issues

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• Analyze data to identify trends and areas for improvement

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• Provide training and development opportunities to team members to enhance their skills and knowledge

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Requirements:

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Skills and Qualifications:

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• Bachelor's degree in Computer Science or a related field

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• At least 5 years of experience in customer support, preferably in a leadership role

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• Excellent communication and interpersonal skills

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• Strong analytical and problem-solving skills

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• Ability to work effectively in a fast-paced environment

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• Familiarity with technical systems, APIs, and SQL

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Benefits:

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• Competitive salary and benefits package

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• Opportunity to work with a dynamic and growing organization

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• Collaborative and supportive work environment

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• Professional development opportunities

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How to Apply:

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If you are a motivated and results-driven individual with a passion for customer support, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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