
Senior Technical Support Lead
2 days ago
As a Technical Support Manager, you will be responsible for overseeing the technical support team and ensuring that all requests, incidents, and problems are resolved efficiently.
- Manage and coordinate urgent and complicated support issues
- Train, coach, and mentor L1/L2 Technical Support Engineers to optimize their skills and performance
- Maintain accurate and comprehensive records of IT service desk policies, procedure documentation, and reports in compliance with organizational requirements
- Develop and maintain positive relationships with end-users to drive customer satisfaction and loyalty
- Graduate degree in Engineering or Technical discipline with knowledge of servers, desktop O.S., networking, firewall, Windows AD, Domain controller, etc.
- Minimum 15 years of total IT experience with at least 5 years of experience in IT Helpdesk/Service Desk management in an Enterprise environment
- ITIL Certification and strong leadership capability
This is a highly rewarding role that offers the opportunity to develop and lead high-performing teams, provide exceptional customer service, and make a significant impact on our organization's success.
Others:We are seeking a skilled and experienced Technical Support Manager who can help us achieve our goals and objectives. If you have a passion for leading and mentoring teams, we encourage you to apply.
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