Business Development Coordinator

21 hours ago

Bengaluru, Karnataka, India beBeeCustomer Full time US$ 90,000 - US$ 1,20,000
Job Overview

We are a global team of innovators and pioneers dedicated to shaping the future of observability.

Our Mission:

To help the world's best companies optimize their digital applications by providing unparalleled insight into their complex systems.

Your Opportunity

Enhance business operations and client satisfaction as a Commercial Operations Analyst in our Deal Management and Commercial Operations team.

Key Responsibilities:

  • Maintain strong relationships with customers, skillfully managing disputes while balancing business objectives.
  • Consolidate and share customer feedback to drive enhancements in product offerings and operational processes.
  • Enforce adherence to policies and procedures, ensuring consistent and reliable operations.
  • Respond promptly and professionally to customer inquiries, providing exceptional service and support.
  • Effectively multitask and manage open cases, ensuring timely follow-up and resolution.
  • Execute project management tasks, such as planning, tracking, and reporting on smaller scale projects.
  • Facilitate communication and coordination between teams for smooth project execution.

Requirements:

  • Bachelor's degree in Business, Economics, or a related field.
  • 2-5 years of customer service or related experience.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Familiarity with CRM software and data visualization tools.
  • Excellent communication skills for collaborating with both technical and non-technical stakeholders.
  • Basic project management skills to independently plan, document, and communicate project developments.
  • Proven ability to balance customer needs with business goals effectively.

Our Values:

We foster a diverse, welcoming, and inclusive environment where everyone feels comfortable bringing their best selves to work every day. We celebrate our talented team members from different backgrounds and abilities, and recognize the different paths they took to reach us, including non-traditional ones.

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