Delivering Exceptional Guest Experiences

3 days ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Customer Service Manager Role

Key to success as a Customer Service Manager is overseeing daily operations, driving customer satisfaction and providing high-quality service.

Responsibilities:
  • Manage administrative tasks efficiently and maintain effective communication with customers.
  • Coordinate staffing and scheduling of shifts, allocating duties effectively.
  • Implement processes achieving higher cost efficiency and guest satisfaction.
  • Support team members in their professional development.
  • Conduct performance evaluations and manage staff performance within the department.
Interdepartmental Collaboration:

High degree of interaction required with departments including Housekeeping, Security, HR, Purchase, F&B and Airport Representatives.



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