Experience Host with a Personal Touch
3 weeks ago
About the Role
We are seeking an experienced Gallery Host to join our team at Hyatt Place Fort Worth in partnership with Silverton Casino, LLC. As a key member of our hospitality team, you will be responsible for creating a welcoming and exceptional experience for our guests.
Key Responsibilities:
- First point of contact for guest concerns - Set up specific service recovery options tailored to our hotel's needs
- Train new Gallery Hosts to ensure they provide top-notch service
- Lead daily huddles to ensure seamless communication among team members about the day's events
- Manage food and beverage inventory, ensuring timely ordering and maintaining FIFO processes
- Oversee group reservations, ensuring pre-assignment and pre-keying
- Conduct property tours for new hires and clients as needed to support the Sales department
- Initiate boards for Housekeeping in the morning
- Inspect public areas and kitchen, providing follow-up reports to management
- Set up and tear down meeting rooms for internal and external clients
- Act as Manager on Duty in the absence of management
- Maintain inventory control over Gallery Host Stand supplies and kitchen essentials
- Follow up on City Ledger notices
- Handle Expedia/hotels.com billing tasks
Silverton Values:
To excel in this role, you should embody the following values:
- Character: Always do the right thing and treat everyone with dignity and respect
- Care: Demonstrate compassion, kindness, and charity towards yourself, colleagues, guests, and the community
- Excellence: Strive for exceptional results and challenge the status quo
- Collaboration: Foster inclusive environments where diverse ideas thrive
- Courage: Champion positive change for a better tomorrow
Requirements:
- High School Diploma or GED
- Six months of experience as a Gallery Host at Hyatt Place
- Completion of all First Place Training Modules
- Schedule flexibility: willing to work any shift
- Outstanding customer service skills
- Ability to work effectively with others
- Potential for growth into a management role
Estimated Salary Range: $45,000 - $60,000 per year, depending on experience and qualifications
About Us: We are a dynamic team at Silverton Casino, passionate about delivering exceptional experiences for our guests. Join us in creating unforgettable memories
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