Payment Product Customer Success Professional

2 weeks ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 19,50,000 - ₹ 26,45,760
Job Title:

Customer Success Manager for Payment Products

This role is responsible for ensuring operational excellence and customer satisfaction in the payment products vertical. The position involves managing projects, analyzing data, and improving KPIs to ensure smooth operations and continuous performance improvement.

The ideal candidate will have experience in project management, data analysis, and customer success, with a strong understanding of payment products and systems. They will be able to monitor and address day-to-day operational issues, drive performance improvement, and provide support to customers.

Responsibilities:
  • Operational Excellence & Bank Engagement: Monitor and address operational issues, act as the SPOC for banks, and drive performance improvement.
  • Compliance & Dispute Management: Ensure accurate and timely compliance follow-ups, advise on SOPs, and support leadership in responding to regulatory queries.
  • Data Analysis & Reporting: Conduct advanced data analysis, prepare reports, and utilize SQL skills for data extraction and analysis.
  • Knowledge Sharing & Capability Building: Create a knowledge-sharing environment, organize training programs, and enhance technical and analytical skills.
Required Skills & Qualifications:

The ideal candidate will possess strong technical and data analysis skills, expertise in settlement, reconciliation, and dispute management, and in-depth understanding of payment products. They will also have excellent communication and presentation skills, with the ability to work effectively with internal teams and external stakeholders.

Benefits:

As a member of our team, you will have the opportunity to work on cutting-edge projects that directly impact millions of people. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion.

Why Join Us:

At our organization, you'll be part of a purpose-driven team shaping the future of digital payments. We offer a unique platform to grow, contribute, and make a meaningful difference in the lives of others.

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