
Training and Development Professional
1 week ago
We are seeking a skilled Training and Development Specialist to join our team. As a key member of our organization, you will be responsible for delivering high-quality training programs that enhance the skills and knowledge of our employees.
Key Responsibilities:- New Hire Training (Classroom and computer-based/remote)
- Responsible for managing training batches with a 1:20 ratio
- Feedback and coaching agents on process, quality, and best practices
- Give documented feedback based on identified gaps during audits
- Attend weekly calibration calls with clients/internal teams as per the calibration roster
- Conduct training sessions as required within specified timelines
- Performance assessment of trainees during tests
- Database management, Tbase, daily reports, and analysis
- Motivating associates through effective management, career development, and reporting mechanisms
- Process transactions on a weekly or monthly basis as defined by the process
- Maintain competency through TTT certification, stay updated on new products, and know the training phase
- Perform TNI on audit findings and conduct refresher sessions & track performance
- Maintain track records of performance and analyze data critically
- Excellent Communication Skills (Verbal & Written) - This is a client-facing role
- Flexibility to work in shifts, preferably afternoon shifts
- Knowledge of UK Mortgages
- Experience working with Microsoft applications like Form, Excel, Word, etc
- Creation of Academies, creation of Newsletter, etc
- Attention to detail to ensure accuracy
- Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and independently research, analyze, and recommend solutions to close open items and discrepancies
- Result-oriented and client-focused
- Feedback and Coaching skills
- Good rapport-building skills, extremely methodical and organized
- Specific experience with cryptocurrency products as a user and/or experience working in the digital currency industry (preferred, not mandatory)
- Must be a graduate in any stream. Shouldn't be enrolled in any regular course
- Minimum of 3+ years' experience in UK Mortgages, preferably E2E
- Should be a citizen of India or allowed to work in India
- Should be above the age of 18 Years
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