 
						Human Resources Training Development Manager
7 days ago
Position Overview:
The HR Training & Development Manager is responsible for designing, implementing, and managing all learning and development programs to ensure the highest standards of guest service, operational excellence, and brand consistency in a hospitality environment. This role focuses on enhancing employee Competencies, skills, building leadership capabilities, fostering a service culture, and supporting the talent retention strategy.
Key Responsibilities:
- Training Strategy & Planning
• Develop and implement annual training plans aligned with the Groups operational goals, brand standards, and luxury service requirements.
• Conduct training needs analysis in collaboration with department heads to identify performance gaps and skill development priorities.
• Create a training calendar covering onboarding, skills enhancement, leadership development, and compliance programs.
- Learning Program Design & Delivery
• Develop and deliver engaging, interactive training sessions using blended learning methods (classroom, on-the-job, e-learning, role-play, simulations & Gamification).
• Customize training content to reflect the service philosophy, cultural values, and luxury brand standards.
• Coordinate guest service excellence workshops focusing on personalization, discretion, and anticipatory service.
• Partner with operational leaders to implement cross-training programs to enhance multi-skilling and operational flexibility.
- Employee Onboarding & Induction
• Oversee the pre-boarding and induction process for new hires, ensuring smooth integration into the Groups culture.
• Deliver brand orientation sessions to instil service excellence and operational knowledge from day one.
• Ensure all new employees complete mandatory compliance and safety training.
- Leadership & Talent Development
• Develop leadership training pathways for supervisors, managers, and high-potential talent.
• Coach department leaders on people management, employee engagement, and performance improvement.
• Facilitate succession planning initiatives and career development programs.
- Compliance & Quality Assurance
• Ensure training content meets statutory requirements (health & safety, food hygiene, anti-harassment, labour law compliance).
• Monitor and audit training records to meet brand, corporate, and government standards.
• Support HR in implementing corrective action training for performance issues.
- Performance Measurement & Reporting
• Track and report training attendance, completion rates, and post-training performance improvement.
• Conduct training evaluations and ROI analysis to measure impact on service quality, guest satisfaction scores, and operational performance.
• Provide monthly and quarterly training performance reports to the COO and the respective General Manager's/ Unit Heads.
- Culture & Engagement
• Promote a culture of continuous learning and development across all departments.
• Organize motivational programs, service awards, and knowledge-sharing sessions.
• Act as a brand ambassador to reinforce company values and a guest-first mindset.
Skills & Competencies
• Strong knowledge of luxury hospitality operations and brand service standards.
• Excellent facilitation, coaching, and presentation skills.
• Ability to adapt training style for different cultures and learning preferences.
• Strong organizational and management skills.
• High emotional intelligence, diplomacy, and cultural sensitivity.
• Proficiency in learning management systems (LMS) and e-learning tools.
Qualifications & Experience
• Master's degree in human resources/ hospitality management or related field
• 5-8 years of training & development experience in a luxury hospitality environment.
• Certified Trainer (e.g., Train the Trainer, CIPD, or equivalent) preferred.
• Proven track record of implementing impactful training programs that improve guest satisfaction and employee performance.
• Fluency in English. Additional languages an advantage.
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