
Customer Service Training Developer
1 week ago
Job Title:
A Training Development Specialist is needed to create and deliver programs for customer service teams.
- Main Responsibilities:
- Create training content, role plays, simulations, and case studies relevant to the customer service environment.
- Conduct training programs on communication, conflict resolution, and team collaboration.
- Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
- Collaborate with operations and HR teams to align training modules with business objectives.
About You:
- Bachelor's degree in Training and Development, Education, or related field.
- Minimum 3 years of experience in training and development, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills.
What We're Looking For:
- The ideal candidate will have excellent analytical and problem-solving skills, with the ability to adapt to a dynamic work environment.
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