Customer Service Training Developer

1 week ago


Thiruvananthapuram, Kerala, India beBeeTraining Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

A Training Development Specialist is needed to create and deliver programs for customer service teams.

  • Main Responsibilities:
  • Create training content, role plays, simulations, and case studies relevant to the customer service environment.
  • Conduct training programs on communication, conflict resolution, and team collaboration.
  • Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
  • Collaborate with operations and HR teams to align training modules with business objectives.

About You:

  • Bachelor's degree in Training and Development, Education, or related field.
  • Minimum 3 years of experience in training and development, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills.

What We're Looking For:

  • The ideal candidate will have excellent analytical and problem-solving skills, with the ability to adapt to a dynamic work environment.


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