
Digital Platform Support Specialist
5 days ago
Job Description
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- The Digital Platform Support Specialist will be responsible for supporting digital platforms with primary focus on Mobile Application, Website and Digital Services.
Key Responsibilities
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- Maintaining, monitoring and supporting systems and products in line with business needs.">
- Delivering value and high levels of customer satisfaction while building strong business relationships.">
- Working collaboratively as part of a team to ensure seamless day-to-day operations.">
Required Skills and Qualifications
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- 5-7 years experience in end-user production & customer support.">
- Experience working with process tools like Jira/ServiceNow.">
- A passion for technology and a keen interest in IT as a career, specifically in the digital space.">
- Demonstratable technical skill acquisition via education or certifications.">
- Excellent communication and customer service skills.">
Benefits
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- Developing strong product experience working with technologies such as Digital Menu Boards, Digital Kiosks.">
- Gaining experience with digital and cloud-based technologies.">
- Developing knowledge and experience working with cloud infrastructure technologies.">
Preferred Skills (not Mandatory)
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- Previous experience in support of digital content management technologies.">
- Experience with cloud infrastructure technologies such as AWS.">
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