Technical Support Expert

3 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Job Description

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This role involves providing exceptional customer service and technical support to clients across various locations. The ideal candidate will possess excellent communication skills, both verbal and written, as well as strong interpersonal skills.

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Responsibilities include:

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  • Providing technical assistance to customers via phone, email, chat, or web
  • Assisting with troubleshooting desktop and technical issues
  • Working collaboratively with cross-functional teams to resolve customer issues
  • Maintaining a high level of customer satisfaction and adhering to defined SLAs and KPIs

Requirements

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To be successful in this role, you will need:

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  • Basic knowledge of systems, backup, and network concepts
  • Able to work effectively in a fast-paced 24/7 environment, including night shifts and weekends
  • Flexibility to extend support during Week Offs as per business requirements

Desirable Skills

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Possessing ITIL knowledge and certification is an added advantage.

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Compensation

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The estimated salary for this role is ₹500,000 - ₹800,000 per annum, depending on location and experience.



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