Technical Support Specialist

1 month ago

Chennai, Tamil Nadu, India Trimble Full time

About the Role

We are seeking a highly skilled Technical Customer Support Professional to join our team at Trimble. As a key member of our CCFS Cloud Software team, you will play a crucial role in providing exceptional technical support to our customers, ensuring their satisfaction and the effective use of our applications.

Key Responsibilities

  • Provide advanced technical support to customers, resolving complex issues and improving product reliability.
  • Analyze and report design, reliability, and maintenance issues to contribute to product improvement.
  • Collaborate with diverse teams and customers to deliver exceptional technical support and training.
  • Develop and maintain technical documentation, user guides, and FAQs to support customers.
  • Stay up-to-date with industry standards, regulations, and emerging technologies to provide expert support.

Requirements

  • Bachelor's degree in a relevant technical field (preferred).
  • Proven experience in providing technical support for complex electro/mechanical equipment, computer systems, software, or networked/wireless systems.
  • Exceptional troubleshooting and problem-solving skills.
  • Proficiency in utilizing technical tools and resources.
  • Excellent communication and interpersonal skills.
  • Ability to collaborate effectively with diverse teams and customers.
  • Strong customer-centric mindset and dedication to delivering exceptional technical support.

Preferred Skills

  • Product knowledge: In-depth understanding of the product(s) being supported and its associated product(s), including features, functionality, and common issues.
  • Troubleshooting: Ability to diagnose and resolve technical problems through systematic troubleshooting processes.
  • Technical writing: Proficiency in documenting issues, resolutions, and creating user guides, help documents, and FAQs.
  • Software proficiency: Familiarity with customer support software, CRM systems, and support tools.
  • Infrastructure, monitoring tools, and basic networking: Understanding of Azure and AWS cloud, monitoring and logging tools, and basic network concepts.
  • Operating systems: Knowledge of various operating systems and how they interact with the product.
  • Scripting/programming: Basic understanding and willingness to enhance knowledge in scripting and programming languages, such as Python, JavaScript, Java, and React, and databases like MySQL and MongoDB.
  • Microservices/APIs: Basic knowledge of microservices, APIs, and tools like Postman to invoke APIs involved in the application and dependency services.

About Trimble

Trimble is a technology company dedicated to delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. We are committed to diversity, equity, and inclusion, and we actively seek to add members to our community who represent our customers and the places we live and work.

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