Global Customer Support Professional

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking skilled professionals for a key role at our organization. In this position, you will be responsible for delivering exceptional customer service and resolving inquiries through voice calls and live chat.

Responsibilities:

  • Manage and respond to customer inquiries efficiently across international voice calls and chat platforms.
  • Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns.
  • Maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
  • Adhere to established quality standards for both voice and chat channels.
  • Document all customer interactions accurately in the designated system.
  • Escalate complex or unresolved issues to appropriate teams while ensuring proper follow-up.
  • Stay up-to-date with product knowledge and service procedures to provide relevant information to customers.
  • Collaborate effectively with team members to ensure consistent and high-quality service delivery.

Requirements:

  • Excellent verbal communication skills in English for voice interactions.
  • Strong written communication skills in English for chat interactions.
  • Proficient in active listening and empathetic customer engagement.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to multitask, managing both voice calls and chat conversations effectively.
  • Familiarity with customer service software and CRM systems.
  • Customer-focused mindset with a commitment to delivering outstanding service.
  • Adaptability to different customer needs and communication styles.

Qualifications:

  • Bachelor's degree or equivalent practical experience.

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