
Customer Service Representative Position
4 days ago
**Customer Service Role Overview**
We are seeking energetic and goal-oriented Outbound Calling Executives to join our team in a challenging customer service environment.
Key Responsibilities:- Engage customers in meaningful conversations to promote products or services, gathering required information and resolving issues.
- Achieve daily, weekly, and monthly targets and conversion goals through effective communication and problem-solving.
- Handle objections professionally, escalating complex issues when necessary and collaborating with team leads to improve call quality and performance.
- Bachelor's degree or equivalent in a relevant field.
- 1-4 years of experience in outbound calling, preferably with US clients and a strong understanding of US culture and customer behavior.
- Excellent verbal communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Familiarity with CRM tools and call centre software, as well as a goal-oriented attitude and strong work ethic.
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