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City Operations Manager

2 weeks ago

Palakkad, Kerala, India beBeeoperations Full time ₹ 40,00,000

City Operations Manager Job Description

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This is a leadership role that oversees the end-to-end operations of last mile delivery for our company. We are seeking a City Operations Manager to lead our operations in India, driving business growth and ensuring seamless customer experiences.

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Key Responsibilities:

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  • Lead city-wide operations to ensure on-time delivery of services to customers">
  • Manage end-to-end ground staff and last mile operations, including deployment, training, uptime, servicing, and utilization">
  • Analyze processes and procedures to identify areas for improvement, enhancing customer satisfaction metrics, reducing costs, and increasing service efficiency">
  • Design an optimized instant-delivery network to reduce delivery timelines and increase network efficiency">
  • Develop scalable processes that expand our value proposition and can be replicated across top cities in the country">
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.">
  • Build and lead teams of hub executives and recruiters">
  • Drive service staff acquisition through on-ground marketing efforts">
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team">
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Requirements:

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  • 10-14 years of experience driving business and last mile operations">
  • Experience handling operations P&L, large gray-collar teams, and complex ground operations">
  • Excellent data and analytical skills to own performance metrics">
  • Fluent in English, Hindi, and Marathi languages">
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