Governance Operations Manager

2 days ago

Palakkad, Kerala, India beBeeGovernance Full time ₹ 1,40,09,322 - ₹ 2,54,03,290

Job Title: Governance Operations Manager

About the Role:

The successful candidate will serve as the control anchor for all governance-related practices in their city. They will be responsible for driving compliance with process frameworks, conducting routine governance checks, identifying and closing operational control gaps, monitoring and resolving governance risks, and proactively addressing non-compliance or deviations related to internal stakeholders.

Key Responsibilities:

  • Drive compliance with Livspace's SOPs across teams – Sales, design, execution and vendor experience.
  • Conduct routine governance checks to ensure adherence to process frameworks.
  • Identify and close operational control gaps impacting service quality, timelines, or cost.
  • Monitor and resolve governance risks including financial, operational, or service quality issues.
  • Proactively address non-compliance or deviations related to internal stakeholders.

Audit Readiness & Documentation:

  • Maintain all project, partner, and compliance documentation in audit-ready format.
  • Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
  • Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination:

  • Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
  • Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
  • Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management:

  • Prepare city-level compliance reports and governance scorecards for business reviews.
  • Presents RCA (Root Cause Analysis) and recommend preventive measures.

Requirements:

The ideal candidate should have 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity. Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training is essential. Strong communication, analytical, and reporting skills with a bias for action are required.

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