Operations Manager

1 day ago


Palakkad, Kerala, India beBeeOperation Full time ₹ 8,00,000 - ₹ 12,00,000
Operations Manager

We are seeking an experienced Operations Manager to oversee day-to-day operations on the gaming floor.

Key Responsibilities:
  • Manage daily floor activities, ensuring all games and attractions are operational.
  • Supervise staff during shifts, including gaming attendants, cashiers, and support staff.
  • Monitor customer flow, manage waiting times, and resolve service-related issues efficiently.
  • Maintain equipment, reporting any issues for prompt repair.
  • Assist with stock management for tokens, tickets, and consumables.
Customer Experience:
  • Deliver exceptional customer service and handle escalated guest concerns.
  • Educate customers about games, safety rules, and promotions.
  • Ensure a clean and safe environment across the gaming zone.
  • Monitor guest feedback and suggest improvements to management.
Requirements:
  • Minimum 1–3 years of experience in hospitality, entertainment, retail, or gaming industry.
  • Strong leadership and team management skills.
  • Excellent communication and problem-solving abilities.
  • Customer-oriented with a proactive and positive attitude.

This role demands strong multitasking, adaptability under pressure, and a high level of professionalism at all times. If you have a passion for delivering exceptional customer experiences and leading a team to success, we encourage you to apply.


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